Terms & Conditions
Welcome to Hansraj Tourism!
By using our website and services, you agree to the following Terms and Conditions. Please read them carefully before booking or using our platform.
1. General Information:
Hansraj Tourism operates as a travel and tour service provider. By accessing our website or making a booking, you acknowledge that you have read, understood, and agreed to comply with these terms.
2. Bookings and Payments:
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All bookings are subject to availability and confirmation.
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A minimum deposit or full payment may be required at the time of booking.
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After arriving at your destination on the starting of your booking date/tour all the pending bill/amount of package/custom package should be cleared to the host(Hansraj Tourism).
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Payments can be made via our secure online system or other methods specified by Hansraj Tourism.
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Failure to pay within the due date may result in cancellation of your booking.
3. Changes and Modifications:
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Hansraj Tourism reserves the right to modify or cancel tours due to unforeseen circumstances such as weather conditions, government restrictions, or operational issues.
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If a tour is cancelled by us, we will offer an alternative date or a full refund.
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If a tour is cancelled by the Guest, we will offer an alternative date but no refund.
4. Travel Documents and Requirements:
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Travelers are responsible for obtaining valid identification adhaar card, passports, visas, and any other required documents.
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Hansraj Tourism is not liable for delays or denial of entry caused by missing or invalid documentation.
5. Liability Disclaimer:
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Hansraj Tourism acts as an agent between travellers and service providers (hotels, transport, etc.).
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We are not responsible for any injury, loss, damage, delay, or inconvenience caused by third-party actions or events beyond our control.
6. Guest Responsibilities:
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Respect for the property: Treat the host’s hotels and transportations with care and respect.
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Cleanliness: Follow any housekeeping rules and leave your living space tidy.
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Security: Be responsible for your belongings and the security of the property.
7. Meals:
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Meals are included with every package or custom package , clarify which meals are provided, and any dietary restrictions or preferences.
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Menu of the meals can be changed due to some circumstances.
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Kitchen access: Learn if you can use the kitchen facilities and under what conditions.
8. Guest Behavior:
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Respect for others: Behave respectfully toward the host and any other guests.
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No illegal activities: Abide by local laws and regulations.
9. Duration of Stay:
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Clarify the duration of your stay and any extension options if needed.
10. User/Guest Conduct:-
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Users/Guest must not misuse our website, upload false information, or engage in illegal activities.
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Hansraj Tourism reserves the right to terminate access to users/guest who violate these terms.
11. Reviews and Feedback:
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Be prepared to provide feedback or reviews after/during your tour.
12. Refund Terms & Conditions
1. Booking Cancellation by Customer
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Cancellation requests must be submitted in writing via email or through our CUSTOMER SUPPORT NUMBER.
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Refund eligibility depends on the cancellation date and the terms of the booked package.
2. Refund Policy
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Cancellation 30 days or more before departure: 90% refund of the total booking amount.
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Cancellation 15–29 days before departure: 50% refund of the total booking amount.
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Cancellation 7–14 days before departure: 25% refund of the total booking amount.
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Cancellation less than 7 days before departure: No refund.
3. Non-Refundable Charges
The following charges are non-refundable:
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Government taxes and permit fees.
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Hotel cancellation charges imposed by hotels.
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Transportation cancellation charges.
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Processing and service fees.
4. Refund Processing
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Approved refunds will be processed within 7–14 business days.
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Refunds will be credited to the original payment method used during booking.
5. Cancellation by Company
If we cancel a tour due to unforeseen circumstances, natural disasters, government restrictions, or insufficient participation, customers will be offered:
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An alternative tour date, or
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A refund as per applicable policies.
6. No-Show Policy
Customers who fail to arrive for the tour or service without prior notice will not be eligible for any refund.
7. Force Majeure
No refund shall be provided for disruptions caused by events beyond our control, including but not limited to:
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Natural disasters
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Floods
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Cyclones
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Government restrictions
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Political unrest
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Pandemics
For refund-related inquiries, please contact us through our official website or customer support channels. By making a booking, you acknowledge and agree to ALL Terms & Conditions, Privacy Policy and Cancellation Policy.